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Service And Repairs: Australia & New Zealand

INTRODUCTION

THOR's Photobiomodulation Therapy equipment should be serviced at least once a year (or every 6 months if the equipment is in constant use). For fault finding purposes, we strongly recommend that probes and control units are sent together.

We aim to complete services and repairs within 4–5 working days, excluding shipping to and from AU service centre.

Please note our Australian service centre will be reducing their service hours between Monday 18th December 2018 until Monday 7th January 2019.

Standard Service

If a Standard Service has been requested, it will be carried out once we have received your equipment. Any faults identified during the service will be reported to you along with a quote for our recommended repairs. Show more

Survey and Repair

When a repair has been requested, a survey will be conducted and we will provide a quote for any recommended work. Repairs will be performed once we have received your authorisation to proceed. Show more

You will be invoiced for all service and repairs authorised. Once payment has been received THOR will arrange return of your equipment.

All services and repairs of a control unit will have an electrical safety test performed to EN60601.

Service and shipping fees

Standard Service (DD2) from AUD $720 (NZD $810)
Standard Service (all other units) from AUD $600 (NZD $675)
Survey* AUD $90 (NZD $100)
Collection AUD/NZD$ - quote available
Return AUD/NZD$ - quote available

* Survey fees are waived if a repair or service is authorised.

Shipping

Full shipping and packing details will be included in a follow up email. If you prefer we can arrange shipping both to and from our service centre.

To avoid delay, please print/write the service reference number on the box.

Please note: Goods are shipped to and from our repair centre at your own risk unless you ask us to arrange transport and agree, in writing, to grant THOR Photomedicine Ltd responsibility for your equipment whilst it is in shipment and under our control. To accept this option, you must select 'YES' on the Online Service Form which will give THOR your authorisation.

Book a service online

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OUR CUSTOMERS INCLUDE:
Our customers include: Harvard Medical School, Massachusetts General Hospital, British Army, RAF, Royal Navy, Team GB, Manchester United, MIT, Harvard School of Public Health, Cedars Sinai, City of Hope, USUHS
THOR Customers

Positive systematic reviews published by:

The British Medical Journal (BMJ), The Lancet, the International Association for the Study of Pain (IASP), the World Health Organisation (WHO), the Multinational Association for Supportive Care in Cancer (MASCC), the European Society for Medical Oncology (ESMO)

Appropriate regulatory clearance or approvals include:

Regulatory approvals include FDA, European CE mark, TGA Australia, Health Canada