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Service And Repairs: Canada
THOR's Photobiomodulation Therapy equipment should be serviced at least once a year (or every 6 months if the equipment is in constant use). For fault finding purposes, we strongly recommend that probes and control units are sent together.
We aim to complete services and repairs within 4–5 working days, excluding shipping to and from UK service centre.
The UK Service Centre will be closed from 19th September 2022 to 7th October 2022 and will be re-open on 10th October.
Any emergencies please contact our UK office on +44 (0)1494 797 100 (and leave a message out of office hours).
If a Standard Service has been requested, it will be carried out once we have received your equipment. Any faults identified during the service will be reported to you along with a quote for our recommended repairs. Show more Show less
Survey and Repair
When a repair has been requested, a survey will be conducted and we will provide a quote for any recommended work. Repairs will be performed once we have received your authorisation to proceed. Show more Show less
You will be invoiced for all service and repairs authorised. Once payment has been received THOR will arrange return of your equipment.
All services and repairs of a control unit will have an electrical safety test performed to EN60601.
Service and shipping fees
|Standard Service (DD2)||from CAD $535.00|
|Standard Service (all other units)||from CAD $450.00|
|Collection||from CAD $175.00|
|Return||from CAD $175.00|
* Survey fees are waived if a repair or service is authorised.
Full shipping and packing details will be included in a follow up email. Before you send your equipment into the service centre You may need to apply for temporary exportation or outward processing relief.
Please note Duties and Taxes will be payable upon return of your equipment after it has been in for Service/Repair.
To avoid delay, please print/write the service reference number on the box.
Please note: Goods are shipped to and from our repair centre at your own risk unless you ask us to arrange transport and agree, in writing, to grant THOR Photomedicine Ltd responsibility for your equipment whilst it is in shipment and under our control. To accept this option, you must select 'YES' on the Online Service Form which will give THOR your authorisation.