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Service And Repairs: USA
INTRODUCTION
THOR's Photobiomodulation Therapy equipment should be serviced at least once a year (or every 6 months if the equipment is in constant use). For fault finding purposes, we strongly recommend that probes and control units are sent together.
We aim to complete services and repairs within 4–5 working days, excluding shipping to and from USA service centre.
Standard Service
If a Standard Service has been requested, it will be carried out once we have received your equipment. Any faults identified during the service will be reported to you along with a quote for our recommended repairs. Show more
Survey and Repair
When a repair has been requested, a survey will be conducted and we will provide a quote for any recommended work. Repairs will be performed once we have received your authorisation to proceed. Show more
You will be invoiced for all service and repairs authorised. Once payment has been received THOR will arrange return of your equipment.
All services and repairs of a control unit will have an electrical safety test performed to EN60601.
Service and shipping fees
| Standard Service (DD2) | from USD $420.00 |
| Standard Service (all other units) | from USD $350.00 |
| Survey* | USD $70.00 |
| Collection | from USD $70.00 |
| Return | from USD $70.00 |
* Survey fees are waived if a repair or service is authorised.
Shipping
Full shipping details and packing instructions will be included in a follow up email. If you prefer, we can arrange shipping both to and from our service centre.
*Please note THOR do not supply the packaging needed for transporting your equipment to the service centre*
To avoid delay, please print/write the service reference number on the box.
Please note: Goods are shipped to and from our repair centre at your own risk unless you ask us to arrange transport and agree, in writing, to grant THOR Photomedicine Ltd responsibility for your equipment whilst it is in shipment and under our control. To accept this option, you must select 'YES' on the Online Service Form which will give THOR your authorisation.
