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Service And Repairs: USA
THOR's Photobiomodulation Therapy equipment should be serviced at least once a year (or every 6 months if the equipment is in constant use). For fault finding purposes, we strongly recommend that probes and control units are sent together.
We aim to complete services and repairs within 4–5 working days, excluding shipping to and from USA service centre.
Please note our USA service centre will be closed from Thursday 20th December 2018 and reopen Wednesday 2nd January 2019.
Call Mark Granic or the UK office (and leave a message out of office hours) if you require an urgent repair.
If a Standard Service has been requested, it will be carried out once we have received your equipment. Any faults identified during the service will be reported to you along with a quote for our recommended repairs. Show more Show less
Survey and Repair
When a repair has been requested, a survey will be conducted and we will provide a quote for any recommended work. Repairs will be performed once we have received your authorisation to proceed. Show more Show less
You will be invoiced for all service and repairs authorised. Once payment has been received THOR will arrange return of your equipment.
All services and repairs of a control unit will have an electrical safety test performed to EN60601.
Service and shipping fees
|Standard Service (DD2)||from USD $420.00|
|Standard Service (all other units)||from USD $350.00|
|Collection||from USD $60.00|
|Return||from USD $60.00|
* Survey fees are waived if a repair or service is authorised.
Full shipping and packing details will be included in a follow up email. If you prefer we can arrange shipping both to and from our service centre.
To avoid delay, please print/write the service reference number on the box.
Please note: Goods are shipped to and from our repair centre at your own risk unless you ask us to arrange transport and agree, in writing, to grant THOR Photomedicine Ltd responsibility for your equipment whilst it is in shipment and under our control. To accept this option, you must select 'YES' on the Online Service Form which will give THOR your authorisation.