Delivery and Warranty

DELIVERY
Most orders will ship within 30 days from the time your order is confirmed and payment is received and cleared. This is not guarantee for a date specific arrival of your order.

UK SHIPPING
UK delivery is typically next day.

INTERNATIONAL SHIPPING
Overseas shipping typically a week.

ADDRESSING
We can only ship to street addresses. Couriers can not deliver to a PO Box.

6 YEAR CONDITIONAL WARRANTY
THOR warrants that it's laser systems will function and perform within specification for two years from the date of delivery. This is automatically extended for another two years, if serviced by THOR Photomedicine Ltd , every two years continuously up to a maximum of six years. This warranty covers all parts, labour and shipping for that two year period with some exclusions (see below).

Systems delivered before 11th March 2024 would be subject to our older five year warranty. To see the warranty from this period, please download it here or download the current warranty here.

WARRANTY EXCLUSIONS
Batteries (used in portable units) and probe cables are excluded from the warranty as the lifetime of these will depend on the amount of use and operator care. The warranty shall not apply to equipment that has been abused, modified or damaged, or fitted with substitute parts other than parts fitted by THOR. THOR shall not be liable for any consequential loss or inconvenience caused by any failure of it's products.

SERVICE AND REPAIRS
To arrange a service of the equipment visit the website www.thorlaser.com/service.

In the unlikely event that the product fails within the terms of the warranty, shipping and repairs will be performed at no charge.

CANCELLATION OF ORDERS
If you cancel your order THOR reserves the right to levy a charge for costs incurred.