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Service And Repairs: EU
THOR's Photobiomodulation Therapy equipment should be serviced at least once a year (or every 6 months if the equipment is in constant use). For fault finding purposes, we strongly recommend that probes and control units are sent together.
We aim to complete a service on your equipment within 4–5 working days, excluding shipping to and from the UK service centre. Repairs may take longer. We will send you a quote for your repair and an estimated timescale can be provided on request.
Please note, we are currently experiencing a large volume of equipment in for service so turnaround is 2-3weeks at the moment and we will update the website as soon as we are able to reduce the turnaround time.
If a Standard Service has been requested, it will be carried out once we have received your equipment. Any faults identified during the service will be reported to you along with a quote for our recommended repairs. Show more Show less
Survey and Repair
When a repair has been requested, a survey will be conducted and we will provide a quote for any recommended work. Repairs will be performed once we have received your authorisation to proceed. Show more Show less
You will be invoiced for all service and repairs authorised. Once payment has been received THOR will arrange return of your equipment.
All services and repairs of a control unit will have an electrical safety test performed to EN60601.
Service and shipping fees
|Standard Service (DD2)||from EUR €420.00||+VAT|
|Standard Service (all other units)||from EUR €360.00||+VAT|
|Collection||EUR€ - quote available||+VAT|
|Return||EUR€ - quote available||+VAT|
* Survey fees are waived if a repair or service is authorised.
Full shipping details and packing instructions will be included in a follow up email.
*Please note THOR do not supply the packaging needed for transporting your equipment to the service centre*
Before you send your equipment into the service centre You may need to apply for temporary exportation or outward processing relief.
Please note Duties and Taxes will be payable upon return of your equipment after it has been in for Service/Repair.
To avoid delay, please print/write the service reference number on the box.
Please note: Goods are shipped to and from our repair centre at your own risk unless you ask us to arrange transport and agree, in writing, to grant THOR Photomedicine Ltd responsibility for your equipment whilst it is in shipment and under our control. To accept this option, you must select 'YES' on the Online Service Form which will give THOR your authorisation.