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Service And Repairs: Rest of World

INTRODUCTION

THOR's Photobiomodulation Therapy equipment should be serviced at least once a year (or every 6 months if the equipment is in constant use). For fault finding purposes, we strongly recommend that probes and control units are sent together.

We aim to complete services and repairs within 4–5 working days, excluding shipping to and from UK service centre.

The UK Service Centre will be closed from 19th September 2022 to 7th October 2022 and will be re-open on 10th October.
Any emergencies please contact our UK office on +44 (0)1494 797 100 (and leave a message out of office hours).

Standard Service

If a Standard Service has been requested, it will be carried out once we have received your equipment. Any faults identified during the service will be reported to you along with a quote for our recommended repairs. Show more

Survey and Repair

When a repair has been requested, a survey will be conducted and we will provide a quote for any recommended work. Repairs will be performed once we have received your authorisation to proceed. Show more

You will be invoiced for all service and repairs authorised. Once payment has been received THOR will arrange return of your equipment.

All services and repairs of a control unit will have an electrical safety test performed to EN60601.

Service and shipping fees

Standard Service (DD2) from USD $420.00
Standard Service (all other units) from USD $350.00
Survey* USD $70.00
Collection USD$ - quote available
Return USD$ - quote available

* Survey fees are waived if a repair or service is authorised.

Shipping

Full shipping and packing details will be included in a follow up email. Before you send your equipment into the service centre You may need to apply for temporary exportation or outward processing relief.

Please note Duties and Taxes will be payable upon return of your equipment after it has been in for Service/Repair.

To avoid delay, please print/write the service reference number on the box.

Please note: Goods are shipped to and from our repair centre at your own risk unless you ask us to arrange transport and agree, in writing, to grant THOR Photomedicine Ltd responsibility for your equipment whilst it is in shipment and under our control. To accept this option, you must select 'YES' on the Online Service Form which will give THOR your authorisation.

Book a service online

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OUR CUSTOMERS INCLUDE:
Our customers include: Harvard Medical School, Massachusetts General Hospital, British Army, RAF, Royal Navy, Team GB, Manchester United, MIT, Harvard School of Public Health, Cedars Sinai, City of Hope, USUHS
THOR Customers

THOR Photomedicine Ltd is an ISO 13485:2016 certified medical device company.

The THOR LX2.3 Photobiomodulation system has a medical CE mark (EC certificate). It is indicated for oral mucositis, tendinopathies, joint pain, neck pain and back pain for marketing in the UK, EU and Australia.

The THOR LX2.3 Photobiomodulation system is also FDA Cleared for marketing in the United States for: Temporary increase in local blood circulation, temporary relief of minor muscle and joint aches, pains and stiffness and relaxation of muscles; for muscle spasms, and minor pain and stiffness associated with arthritis.

Excluding the THOR LED Helmet, THOR LX2 and NovoTHOR systems are manufactured under conditions fulfilling the quality system requirements of Annex II, excluding (4), of the directive 93/42/EEC as amended and satisfy the applicable international harmonised standards.

Positive systematic reviews published by:

The British Medical Journal (BMJ), The Lancet, the International Association for the Study of Pain (IASP), the World Health Organisation (WHO), the Multinational Association for Supportive Care in Cancer (MASCC), the European Society for Medical Oncology (ESMO)

Appropriate regulatory clearance or approvals include:

Quality certificates