Delivery and Warranty
Most orders will ship within 30 days from the time your order is confirmed and payment is received and cleared. This is not guarantee for a date specific arrival of your order.
UK delivery is typically next day.
Overseas shipping typically a week.
We can only ship to street addresses. Couriers can not deliver to a PO Box.
5 YEAR CONDITIONAL WARRANTY
THOR warrants that it's laser systems will function and perform within specification for one year from the date of delivery. This is automatically extended for another year, if serviced by THOR Photomedicine Ltd , every year continuously up to a maximum of five years. This warranty covers all parts, labour and shipping for that one year period with some exclusions (see below).
Batteries (used in portable units) and probe cables are excluded from the warranty as the lifetime of these will depend on the amount of use and operator care. The warranty shall not apply to equipment that has been abused, modified or damaged, or fitted with substitute parts other than parts fitted by THOR. THOR shall not be liable for any consequential loss or inconvenience caused by any failure of it's products.
SERVICE AND REPAIRS
To arrange a service of the equipment visit the website www.thorlaser.com/service.
In the unlikely event that the product fails within the terms of the warranty, shipping and repairs will be performed at no charge.
CANCELLATION OF ORDERS
If you cancel your order THOR reserves the right to levy a charge for costs incurred.
OUR CUSTOMERS INCLUDE:
The British Medical Journal (BMJ), The Lancet, the International Association for the Study of Pain (IASP), the World Health Organisation (WHO), the Multinational Association for Supportive Care in Cancer (MASCC), the European Society for Medical Oncology (ESMO)